Refund policy

Right of Withdrawal

Cancellation Policy

Cancellation Policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. Please note that returns are only possible if the original packaging remains unopened.

This means, in particular, that consumers cannot exercise their right of withdrawal for pre-orders until they have received the goods.

To exercise your right of withdrawal, you must notify us (TCG Essentials GmbH & Co. KG, Südfeld 1, 33739 Bielefeld, Germany, support@sleevechief.de) by means of a clear statement (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though this is not required. You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website, Sleevechief.de. If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

  • To TCG Essentials GmbH & Co. KG, Südfeld 1, 33739 Bielefeld, Germany, support@sleevechief.de
  • I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
  • goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for written notices)
  • Date
(*) Delete as appropriate.

This cancellation policy was created using the Trusted Shops [https://legal.trustedshops.com/] legal text generator in cooperation with FÖHLISCH Attorneys at Law [https://foehlisch.com].