Products & Assortment

What is the “Elite Formula”? 

The Elite Formula is their own product concept, developed over many years, and is the reason their products stand out in terms of design, quality, and innovation.

  • Design: They work with elite designers from all over the world to give each product a unique touch and perfect both concept and final result.
  • Quality: Every new product undergoes up to 12 months of testing, strict quality controls, and detailed durability checks.
  • Innovation: Every product must include a clear innovative aspect and exceed current market standards.

Will a specific product be restocked?

Starting in 2026, many products are restocked regularly.

If you want a specific product restocked, contact support so they can note your request.

Tip: Use the notification bell on the product page to receive restock alerts.

Can I submit my own product or design ideas? 

Yes. You can contact them with your ideas, and with some luck they may bring them to life.

Are your products compatible with all TCGs (Pokémon, Magic, Yu-Gi-Oh!, etc.)? 

Yes — all deck boxes, binders, and sleeves are compatible with all TCGs. Any exceptions will always be mentioned in the product description.

 Shipping

Where do you ship your products? 

We deliver worldwide.

How long does shipping take?

Standard shipping within Europe: 2–5 business days

Rest of the world: 7–14 business days

Which shipping provider do you use? 

We mainly ship with DHL and UPS.

Where can I find the shipping costs? 

Shipping costs are calculated during checkout, where the exact amount will be shown.

Returns & Exchanges

Can I return products? 

Yes, returns are possible within 14 days after receiving the item.

How does a return work? 

Simply contact support and they will send you the next steps. Return shipping costs may vary depending on the reason for the return.

I received the wrong item — what now? 

This rarely happens, but if it does, send them a short message and they will arrange an exchange.

Contact

How do I contact you? 

You can reach them via:

I have a problem with my order — where do I report it?

Write to them via the contact form or by email and include your order number.

I haven’t received a reply — what should I do?

Their support team is small and handles many requests daily.Possible reasons:

1. The reply may have gone to your spam folder

2. Your request is still waiting to be answered

They currently need around 3–4 business days to respond, and they state that every email will be answered.

Collaborations

How can I submit a collaboration request?

They are open to new collaborations in the social media field.You can contact them by email at info@sleevechief.de or via the contact form with information about yourself and your channel.